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Computerworld Malaysia – New Avanade CRM product
A colleague just mentioned this new company, Avanade, in another context, but I note they have a new CRM tool, which fits in with the CRM thread I am into right now. Avanade is some kind of arrangement involving Accenture and Microsoft (about). Avanade has introduced its Enterprise CRM for Financial Services solution, designed to deliver a… Continue reading
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Forrester Research: CRM Market Size And Forecast, 2006 To 2010
I will state my preferences up front. I am not a fan of CRM. It involves enormous costs that only provide value based on the abilities of the employee. CRM purists will say that is because it was implemented badly. Fair enough, but that’s the current state for most. …. however, the need to extract… Continue reading
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"Old models for CRM are not sufficient"
This picture from a 1999 report by McKenna group was quite far-sighted in its day, and remains largely relevant. But the box that refers to campaign management and planning needs more work. That single catch all is not sufficient in the new marketing paradigm. Otherwise its a good report, that foresaw many of the problems… Continue reading
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Why CRM often (usually) fails
I read this post over at CRM Blog and I just have to give a bit of a rant. First of all, here is the post: CRM Blog: Benefits of Customer Relationship Management Excellent customer service is about understanding the customer requirements and reacting to them efficiently. CRM helps companies understand, anticipate and respond to… Continue reading
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Technology is quietly impacting middle class roles beyond manufacturing
There is a general sense among many, myself included that a transformational and structural shift in employment is occurring because of technology impacts. However it has not been well defined and usually manifests in the shift of labour from established economies to emerging economies such as Mexico, China and those of other emerging Asian countries… Continue reading
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The challenge between perfect technology architecture and fast shifting customer channels
There is a lesson here for Banks. In 2012 just over a year ago, FaceBook went public. At the time the largest doubt was FaceBooks ability to leverage advertising in the mobile space. Since then FaceBook has turned that corner. It has done that by making mobile important. But how did FaceBook accomplish this and… Continue reading
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St Kitts sets the model for debt restructuring
Simultaneously with Greece, St Kitts with a similar debt overhang, negotiated a restructuring (finance parlance for a debt reduction) of 50% reduction. This was all done quietly and after a few months negotiation. The financial crisis has far reaching consequences, yet the consequences are somehow more obvious with such small countries than with large. A… Continue reading
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Microsoft … it is time to eliminate 66% of your workforce and refocus
Off topic for this blog, but I have been watching Microsoft for so many years, and watch them stagnate. The answer is clear. Ballmer must go. Bring in a fresh face, and pull a Steve Jobs … not what everyone thinks, meaning UX creativity. Microsoft reports modest gains Microsoft’s quarterly profit increased by a modest… Continue reading
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Signals of deteriorating bad debt trends for US Banks appear
Phase 2 of the banking crisis continues to circle. We already know about the sovereign risk issues in Europe and now the soft employment and economy in the US is showing as deteriorating consumer credit signals warning of more bad debts for US Banks. Improvement in US mortgage delinquencies ends Citi cut bad loan reserves,… Continue reading
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“That contagion stuff is real” | Moynihan BofA
Some contradictory comments coming from BofA and Morgan Stanley. Definite shades of 2008 in the wind. Last time it was US Subprime mortgages. This time it is sovereign debt. Different catalyst, same result. Bank of America chief executive Brian Moynihan said he is confident the bank can withstand any fallout from the European sovereign debt… Continue reading
Colin Henderson
- Bank economics, ecosystem, risks
- Emerging technologies
- Digital
- Payments
- Cybersecurity
- Specialist in business & technology requirements
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