Customer experience
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Alfa follows a good internet media strategy | Russia
Daniel notes good practices in managmenent of a merger using web media. Alfa follows a good internet media strategy – covering its merger with Kazna | Retail Banking in Russia An absolute majority of posts at this blog deals with operational aspects of banks business – but recent coverage of Alfa-Bank and Severnaya Kazna merger… Continue reading
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All banks have the same strategy | what happened to the Starbucks strategy?
It was refreshing to read this piece, and takes us exactly where innovation in financial services ought to be going – the new (old) grand ideas. Starbucks should start banking | FT What if Starbucks opened an online-only retail bank offering competitive deposit rates and a modest range of loans and mortgages? It could do… Continue reading
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RBC speak about convergence for EBPP and statements
The commentary here from Colin McKay, vice-president of e-business architecture RBC in this video interview, is refreshing to hear from a Bank. RBC discusses client reporting and customer statements | IT World Canada Some notes from the interview, then commentary and discussion: Old process had product and IT groups generating 18 separate statements in different… Continue reading
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Gen Y – change the generation, or change the strategy – which approach is most likely to succeed
I have long stated that understanding and building for Gen Y is an essential basic approach for online banking applications, and I refer you back to this post from 2 1/2 years ago which noted the view of Charlene Li while she was still at Forrester. Today I was pleased ot find this site yworking.com… Continue reading
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A hero for the information age | we are all William Tyndale
Further evidence in support of the changing times we face, and that they are nothing new – epochal change happens relatively often – just at periods far enough apart that we don’t remember. The Economist picks up on a ‘radical’ from …. A hero for the information age – Subversion, espionage and a man who… Continue reading
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NCR experiments with Microsoft Surface for branches | Finextra
While this feels a little bit like a solution chasing a problem, its nice to see some experimentation happening. In particular the interaction between the customers phone and the employee desktop is interesting. NCR taps Microsoft Surface technology for branch transactions | Finextra Mark Grossi, VP, advanced development, NCR, says: "NCR knows that our bank… Continue reading
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“Own the conversation by improving the conversation” | gapingvoid
This long (8,000 words) but incredibly worthwhile post from Hugh a few days ago is a classic. It expounds on the marketing and what it means in todays environment. I will resist the temptation to call it new marketing or any other buzz word. Its just a worthwhile read, and essential reading for bankers if… Continue reading
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Some fresh thinking – The New American Bank Initiative (NABI)
I worry about the bailout plans led by newly famous Gordon Brown (Prime Minister UK), and which every other world leader is falling over themselves to adopt. Such an approach is natural for Brown and his political leanings, but to see it occurring around the world to the extent it is happening is worrisome. That… Continue reading
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The Enterprise of the Future in Financial Services | Five traits
Here is another study on the characteristics of financial services required to survive. IBM is always thoughtful and this one is no exception. They entitled the piece as applying to Financial Markets, but I have interpreted this to apply to Financial Services, generally, and not just say money markets. Since they spoke to 1,000 CEO’s… Continue reading
Colin Henderson
- Bank economics, ecosystem, risks
- Emerging technologies
- Digital
- Payments
- Cybersecurity
- Specialist in business & technology requirements
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